Stay Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Stay Casino, including creating an account, playing games, making transactions and using related services. Please read them carefully before using the website. By accessing Stay Casino, you acknowledge that you understand and agree to follow these terms, together with any additional rules shown for a particular game, promotion or service.

Stay Casino operates under licences issued by the Autonomous Organisation of Online Gaming in Comoros (reference ALSI-202509073-FI2) and by the Curaçao Gaming Authority.

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Stay Casino in relation to your use of the website, platform, games and associated services. They apply whenever you browse the website, create an account, deposit funds, participate in a game, claim an offer or otherwise use a service made available by Stay Casino. If you do not agree with these terms, you must not use the website or its services.

Additional terms may apply to specific games, payment methods, competitions, promotions or other services. Where additional terms are presented, you should read them before taking part. If there is an inconsistency between these general terms and a specific set of terms, the specific terms will generally apply to the relevant activity, unless stated otherwise.

Stay Casino may update these terms from time to time to reflect changes to the website, services, technology, legal requirements or business practices. Updated terms will be made available on the website. Your continued use of the platform after an update is published may indicate acceptance of the revised terms. You should review this page regularly so that you remain familiar with the current conditions.

You must use the website lawfully and in accordance with these Terms & Conditions.
You are responsible for reading the rules and conditions that apply to each game or offer before participating.
You must provide accurate information where information is requested.
You must keep your account details and login credentials confidential.
You must not use the website if gambling is unlawful in the place where you are located.

2. Eligibility, accounts and acceptable use

You must meet the legal age requirement that applies to gambling in your location. In Australia, gambling services are generally restricted to people aged 18 years or over. Stay Casino may require age and identity verification before allowing access to certain services, processing transactions or completing an account review. You must not open or use an account on behalf of another person, and you must not allow another person to access your account.

Only one account should be created per person unless Stay Casino expressly permits otherwise. Duplicate, misleading or unauthorised accounts may be restricted, suspended or closed. If you believe that more than one account has been created in your name, you should stop using the accounts and raise the matter through the available support channel on the website.

Information provided during registration, verification or account management must be complete, current and accurate. You are responsible for updating information when it changes. Stay Casino may ask for documents or other information to verify your identity, age, location, payment method or source of funds. Reviews may also be conducted to protect the platform, meet legal obligations and help prevent fraud, money laundering or other misuse.

Prohibited activities

You must not use the website for an unlawful purpose, to interfere with the operation of the platform or to gain an unfair advantage. This includes attempting to bypass security controls, manipulating games, using automated software, exploiting errors, submitting false information, using another person's payment method without authorisation or engaging in abusive, threatening or deceptive conduct.

Do not share your password or permit another person to use your account.
Do not use bots, scripts, scraping tools or other unauthorised software.
Do not attempt to reverse, disrupt or manipulate game results or platform functions.
Do not use the service to transfer funds for another person or for an unlawful purpose.
Do not publish content that is unlawful, threatening, discriminatory, misleading or harmful.
Do not try to avoid account, identity, location or responsible gambling controls.

3. Games, deposits, withdrawals and promotions

Games and related services are provided subject to the information and rules displayed on the website. Before playing, you should check the relevant game instructions, available stakes, any applicable limits and the conditions that govern the activity. You are responsible for confirming that the selected game and stake are suitable for you before you place a bet or participate.

Transactions must be made using a payment method that belongs to you or that you are authorised to use. Stay Casino may delay, decline, reverse or review a transaction where it is required to do so for security, verification, technical, legal or responsible gambling reasons. A transaction is not necessarily final until it has been accepted and recorded by the platform.

You should check all payment details before confirming a deposit or withdrawal. You are responsible for any charges, conversion costs or restrictions imposed by your bank, card provider, payment service or other financial institution. Stay Casino does not control the policies of external payment providers. Withdrawal requests may be subject to account verification and other checks required by applicable rules.

Promotions and bonuses

Promotions, bonuses, free plays, competitions and other incentives may be offered from time to time. Each offer is subject to its own promotional terms, including any eligibility requirements, participation instructions, expiry conditions, playthrough requirements, game restrictions, maximum values or withdrawal conditions. You should read those terms before accepting or using an offer.

Unless expressly stated otherwise, promotions are intended for one person and one account only. Stay Casino may correct an obvious error, withdraw an offer, refuse participation or cancel promotional benefits where there has been misuse, technical failure, fraud, a breach of promotional terms or a material error in the offer. Promotional terms do not remove or limit your obligation to gamble responsibly.

Technical errors and game results

The platform may occasionally be affected by maintenance, connectivity problems, software faults or other technical issues. If a game or transaction is interrupted or affected by an obvious error, Stay Casino may investigate the incident and take reasonable steps to correct the outcome. Where the platform records an error, the relevant result or transaction may be reviewed in accordance with the applicable game rules and operational procedures.

4. Responsible gambling, privacy and security

Gambling should be treated as entertainment, not as a way to make money or recover losses. You should only gamble with money you can afford to lose and should set personal limits on the time and money you spend. Never chase losses, gamble when upset or borrow money to gamble. If gambling is affecting your finances, relationships, work, health or wellbeing, consider taking a break and seeking independent support.

Responsible gambling tools or account controls may be available through the website. These may include deposit controls, activity limits, time reminders, cooling-off options or account closure requests. The availability and operation of controls may vary. You should use the available tools before playing if you believe they will help you stay within your limits.

Stay Casino may take steps to identify and respond to signs of harmful gambling, account misuse or other risk. This may include contacting you, applying restrictions, requesting information, declining transactions or suspending access. These steps are intended to support safer use of the platform and to meet applicable obligations.

Privacy and account security

Personal information is handled in accordance with the Stay Casino Privacy Policy and applicable privacy requirements. Information may be collected and used to provide services, verify identity and age, process transactions, maintain security, prevent fraud, meet legal obligations and communicate with you about your account or services. You should read the Privacy Policy for more information about how personal information is managed.

You must take reasonable steps to protect your account, device and login information. Use a secure password, avoid accessing your account on shared devices where possible and log out after use. Notify Stay Casino through the available website support channel if you suspect that your account has been accessed without permission, your credentials have been compromised or information connected with your account is incorrect.

5. Suspension, liability and legal information

Stay Casino may restrict, suspend or close an account where it reasonably considers that these terms have been breached, information is inaccurate, verification cannot be completed, activity may be unlawful or fraudulent, responsible gambling concerns arise, or continued access creates a security or operational risk. Access may also be restricted because of maintenance, legal requirements, changes to services or circumstances outside reasonable control.

If your account is closed or suspended, you must not attempt to create another account or continue using the platform unless Stay Casino confirms that you may do so. Any remaining balance will be handled in accordance with applicable law, relevant verification requirements and the circumstances of the account closure. Stay Casino may retain information where required for legal, security, dispute resolution or regulatory purposes.

The website and services may not always be available, uninterrupted or free from errors. To the extent permitted by law, Stay Casino is not responsible for loss caused by events outside its reasonable control, failures of telecommunications or payment providers, unauthorised access resulting from your failure to protect account details, or your use of the website in breach of these terms. Nothing in these terms excludes, restricts or modifies a right or guarantee that cannot lawfully be excluded, restricted or modified under Australian law.

Website content, branding, software, text, graphics and other materials may be protected by intellectual property rights. You may use the website for personal and lawful purposes only. You must not copy, reproduce, modify, distribute, publish, sell, reverse engineer or commercially exploit platform content without appropriate permission.

Governing law and questions

These terms are intended to operate consistently with applicable Australian laws and any mandatory consumer protections that apply to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. Any dispute should first be raised through the support option made available on the Stay Casino website so that it can be reviewed through the relevant process.

These Terms & Conditions, together with any applicable game rules, promotional terms and privacy information, describe the main conditions for using Stay Casino. By continuing to use the platform, you confirm that you have read these terms and agree to comply with them. If you are unsure about any part of the terms, stop using the service and obtain independent legal or financial advice before proceeding.