Responsible Gaming

Stay Casino is committed to promoting safer gambling. Gambling should be an enjoyable form of entertainment, not a way to make money or manage financial problems. Take time to understand your play, set limits that suit your circumstances and seek support if gambling stops feeling like a choice.

Stay Casino operates under licences issued by the Autonomous Organisation of Online Gaming in Comoros (reference ALSI-202509073-FI2) and by the Curaçao Gaming Authority.

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Games and bets are based on chance, outcomes cannot be predicted with certainty, and previous results do not determine future results. A winning session does not mean that another win is due, while a loss does not create an obligation or opportunity to keep playing.

Before you begin, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense, similar to spending on a meal, film or other leisure activity. Only gamble with money you can afford to lose after essential costs have been covered. Never use rent, mortgage payments, household bills, money needed for food, savings, borrowed funds or money set aside for important commitments.

A clear plan can help you stay in control. Consider setting a budget for each session and for a longer period, such as a week or month. Decide how long you intend to play and take regular breaks. When your time or spending limit has been reached, stop, even if you are winning or trying to recover a loss.

Helpful habits

Set a spending limit before playing and do not increase it during a session.
Set a time limit and use breaks to review how you are feeling.
Keep gambling separate from essential household money.
Do not chase losses by increasing stakes or playing for longer.
Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
Balance gambling with work, study, family, friends, exercise and other interests.
Keep a private record of your deposits, spending and time spent playing so you can review your habits honestly.

Know the signs of gambling harm

Gambling can become harmful when it affects your finances, relationships, work, study, health or general wellbeing. Harm does not depend only on the amount of money involved. A person may experience problems because of the time spent gambling, the emotional pressure of losses, or the effect gambling has on people close to them.

It is useful to check your behaviour regularly and to be honest about how gambling fits into your life. Consider whether you are gambling more often, spending more than planned or thinking about gambling for much of the day. A change in behaviour does not mean you should feel ashamed, but it can be a reason to pause and seek advice.

Possible warning signs

Spending more money or time gambling than you intended.
Trying to win back money after a loss, often called chasing losses.
Increasing the amount or frequency of gambling to get the same excitement.
Feeling restless, irritable or anxious when you try to cut down or stop.
Hiding gambling activity, losses or account information from family or friends.
Borrowing money, selling possessions or missing payments because of gambling.
Using gambling to escape stress, loneliness, sadness or other difficult feelings.
Missing work, study, family activities or appointments because of gambling.
Arguing with people close to you about gambling or its financial effects.
Feeling regret, guilt, hopelessness or a loss of control after gambling.

If any of these signs feel familiar, consider stopping play and speaking with someone you trust. You do not need to wait until the situation becomes severe before asking for help. Support is available for people who gamble and for family members, partners or friends who are affected by someone else's gambling.

Tools to help you stay in control

Stay Casino may provide account and play-management features designed to help customers manage their gambling. Depending on the service available to you, these features may include deposit or spending limits, session or time reminders, breaks from play, account restrictions and self-exclusion. Availability, operation and eligibility can vary, so review the information shown in your account and contact the relevant support team through the available service channels if you need assistance.

Limits and breaks

A limit should be set before you start playing and should reflect what you can genuinely afford. Do not set a limit by relying on a possible win. A limit is most useful when it covers all gambling spend and is not changed simply because you are winning, losing or feeling frustrated. If you find yourself repeatedly changing limits, take a longer break and consider speaking with a gambling support service.

A break from gambling can provide time to review your habits and financial position. During a break, avoid opening or using other gambling accounts to continue playing. If you want stronger protection, ask about self-exclusion or account closure options. These measures can help prevent access for a selected period or until you decide that returning is appropriate, subject to the terms and process that apply to the service.

Account security and personal control

Keep your account login details private and do not allow another person to gamble through your account.
Ask for access to be restricted if you believe you may struggle to control your play.
Review your account activity and transaction history regularly.
Consider using banking or device controls that can reduce access to gambling funds or websites.
Remove saved payment details where appropriate and avoid keeping immediate access to money intended for essential expenses.
Tell a trusted person about the limits or break you have chosen so they can support your decision.

Management tools are designed to support personal decisions, but they are not a substitute for professional advice. If a tool does not feel sufficient, stop gambling and seek independent support.

Getting help and protecting others

If gambling is causing concern, speak with a qualified gambling counsellor, health professional or community support organisation in Australia. Free and confidential help may be available through national, state and territory services. You can also speak with a trusted family member, friend or financial counsellor. The right support will depend on your circumstances, and asking for assistance is a practical step towards regaining control.

If you are experiencing severe distress or believe you may harm yourself or another person, seek urgent help from emergency services or a crisis support service in your area. Gambling problems can create intense pressure, but you do not have to deal with that pressure alone.

If someone close to you is affected

Gambling harm can affect partners, family members, friends and colleagues. If you are concerned about another person's gambling, choose a calm time to talk. Describe the behaviour you have noticed and how it affects you, rather than making accusations. Encourage the person to seek professional support, but remember that you cannot control another adult's decisions.

Protect household finances and important documents where appropriate.
Avoid paying gambling debts or lending money without independent advice.
Set clear boundaries about shared money, access to accounts and acceptable behaviour.
Seek support for yourself, even if the person who gambles is not ready to seek help.
Take immediate action if there is violence, threats, coercion or a risk to someone's safety.

Age and access requirements

Gambling is not suitable for children or young people. Only people who meet the applicable legal age and account requirements may use gambling services. Do not allow anyone else to use your account, and take reasonable steps to keep your login details, payment methods and devices secure. If you believe a minor has accessed an account or gambling service, stop use and report the concern through the available support channel.

Responsible gambling is a shared effort. Stay Casino provides information and account-management options to support safer play, while each customer is responsible for making informed choices and seeking help when needed. If gambling is no longer enjoyable or feels difficult to control, stop, use the available account restrictions and contact an independent support service.