Contact Stay Casino

Need help with Stay Casino? Contact our support team at support@stay-casino.best and explain how we can assist. We aim to provide clear, useful responses and usually reply within 24 hours, although response times can vary depending on the nature of your request and the information provided.

Stay Casino operates under licences issued by the Autonomous Organisation of Online Gaming in Comoros (reference ALSI-202509073-FI2) and by the Curaçao Gaming Authority.

How to get in touch

For assistance by email, write to support@stay-casino.best. To help us review your request faster, include the email address linked to your account or your username, a short description of the issue, and screenshots if they are relevant. Please avoid sending passwords or other sensitive security information in your message.

If your question concerns a transaction, include any useful details that do not expose private payment information. Providing accurate information at the start can reduce the need for follow-up messages. Our team usually responds within 24 hours, but this is an expected timeframe rather than a guarantee.

What support can help with

Account access, profile details and verification questions
Deposit and withdrawal enquiries
Bonus terms and general promotion questions
Technical problems affecting the website or your account
Responsible gambling requests, including help with account restrictions or other available safer gambling options

Please contact support as soon as possible when an issue affects your account or a transaction. We may need to ask for additional information before taking action, particularly where account security, verification or responsible gambling concerns are involved.