Privacy Policy

This Privacy Policy explains how Stay Casino may collect, use, store and share information when you visit our website, create an account, use our services or contact support. It also explains your privacy choices and the steps available to manage your personal information.

Stay Casino operates under licences issued by the Autonomous Organisation of Online Gaming in Comoros (reference ALSI-202509073-FI2) and by the Curaçao Gaming Authority.

About this Privacy Policy

Stay Casino respects the privacy of players in Australia and aims to handle personal information responsibly. This policy applies to information collected through the Stay Casino website, account services, customer support channels and related online features. It should be read together with any applicable website terms and responsible gambling information.

Personal information means information that identifies you, or information that can reasonably be linked with you. The information we handle depends on how you use the website and the services available to you. You may be able to browse some areas without creating an account, but account, payment and verification services generally require more information.

We may update this policy from time to time to reflect changes to our services, technology, privacy practices or legal obligations. The current version published on this page applies when you use the website. You should review this page periodically, particularly if you continue using an account or provide new information.

Information we may collect

The information collected by an online casino commonly falls into several categories. We seek to collect information that is reasonably needed to operate the service, meet verification requirements, assist players and protect the website. The types of information may include:

Account details, such as your name, date of birth, contact details, username, account preferences and information you provide when registering or updating an account.
Identity and verification documents, together with information taken from those documents, where needed to confirm identity, age, eligibility or account ownership.
Payment and transaction records, including deposits, withdrawals, payment method details, transaction history, account balances and information needed to investigate payment issues.
Communications and support information, including messages, requests, feedback, complaints and records of interactions with customer support.
Technical, device and usage information, such as IP address, browser type, operating system, device identifiers, approximate location, access times, pages viewed and actions taken on the website.
Cookie and similar technology data, including information about preferences, sessions, website performance, security events and interactions with online content.

Some information may be collected directly from you, while other information may be generated when you use the website or provided by service providers involved in verification, payments, security, technology or customer support. Where information is requested, you should provide accurate and current details. Incorrect or incomplete information may affect the ability to open, maintain or use an account.

You should only provide personal information that belongs to you or that you are authorised to provide. Do not send unnecessary sensitive information through general support messages. If a document or further information is needed for a particular request, it should be provided through the relevant secure process where one is available.

How information is used and shared

Personal information is used for purposes connected with providing and managing the casino website and its services. Depending on the circumstances, this may include the following:

Creating, administering and securing player accounts, including confirming account ownership and helping you access available services.
Processing deposits, withdrawals and other transactions, keeping accurate financial records and addressing payment questions or suspected payment misuse.
Completing identity, age and account verification, and carrying out anti-fraud, anti-money-laundering, security and risk checks.
Providing customer support, responding to enquiries, investigating complaints and communicating about account activity, service issues or important changes.
Operating, maintaining, testing and improving the website, including understanding website performance, user experience and technical problems.
Sending service communications that are necessary for account administration, security or transactions, and sending marketing communications where permitted and where you have not withdrawn your relevant consent.
Meeting applicable legal, regulatory, tax, accounting, record-keeping and responsible gambling obligations, and responding to lawful requests or legal processes.
Detecting, preventing and investigating fraud, unauthorised access, cyber threats, cheating, misuse of promotions or other activity that may harm players, the website or payment systems.

Information may be shared with trusted providers that perform services on our behalf, such as payment processing, identity and verification checks, fraud prevention, website hosting, technology, communications, analytics, customer support and security. These providers should receive only information relevant to their function and are expected to handle it appropriately.

Information may also be shared where necessary to protect rights, safety, property or the integrity of the service; to investigate suspected unlawful or harmful conduct; to support a business transfer or restructuring; or to comply with a valid legal obligation or lawful request. We do not share personal information for unrelated purposes simply because it has been collected.

Where marketing is sent by electronic means, you can withdraw consent or opt out using the available unsubscribe option or by contacting us. You may still receive essential account, security or transaction messages after opting out of marketing because those communications are needed to provide the service.

Security, storage and retention

Stay Casino takes reasonable steps to protect personal information against unauthorised access, alteration, disclosure, loss and misuse. The safeguards used may include access controls, authentication measures, monitoring, secure systems, staff procedures and security checks. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should also protect your login details and use a secure device and connection.

Keeping your account secure

You are responsible for keeping usernames, passwords, verification codes and other account credentials confidential. Do not share them with another person or reuse a password that has been exposed elsewhere. Contact support promptly if you believe an account has been accessed without permission, your details have been changed unexpectedly or a transaction appears unfamiliar.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communication records must be retained for a period required by law even after an account is closed. This means closing an account does not always result in immediate deletion of every record.

When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements. Backup copies, technical logs or records held for security and continuity purposes may take additional time to remove or may be retained where they are needed for legitimate operational, legal or security reasons.

We may use service providers located in Australia or other places where appropriate for the services they provide. When information is handled by a provider, suitable contractual, technical or organisational measures are intended to support its protection. The specific location and method of processing may depend on the service being used.

Your privacy rights, cookies and questions

Subject to applicable requirements and reasonable verification, you may ask to exercise rights in relation to your personal information. These rights can include asking for access to information held about you, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be retained, and withdrawing consent to marketing communications.

To make a privacy or data request, contact support@stay-casino.best. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves account access, identity documents, payment information or deletion.

Access: ask what personal information is held about you and, where appropriate, request a copy or explanation of how it is used.
Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details.
Deletion: ask for personal information to be removed where it is no longer needed and no retention requirement or other valid reason applies.
Marketing consent: withdraw consent or opt out of promotional messages at any time. This does not affect processing that was lawful before consent was withdrawn.
Questions or concerns: contact support@stay-casino.best if you want clarification about this policy or believe your information has not been handled appropriately.

Requests may be limited or refused where responding would affect the rights of another person, compromise security, interfere with fraud prevention, expose confidential information or conflict with a legal or operational requirement. If information must be retained, we will explain this in general terms where appropriate. We aim to respond to valid requests within a reasonable period and may ask for clarification if a request is broad or unclear.

Cookies and similar technologies

Cookies are small files or similar technologies stored on your device when you visit a website. They may help keep you signed in, remember preferences, support security, understand website usage and improve performance. Some cookies may be required for core account or website functions, while others may support analytics or preferences. You can manage, block or delete cookies through your browser settings. Disabling some cookies may affect the availability or performance of certain website features.